The General Terms of Service ("T&C") contain the general contractual terms and conditions for the use of the web store operated by the company DESEF SILVER s.r.o. (head office: UI. gen. Klapku 3043/68 Komarno,   Slovakia. tax number: SK2121041109 ) as a service provider ("Service Provider"). Please use our services only if you agree with all its points and consider them binding for you. This document will not be filed, it will only be concluded in electronic form (it is not considered a written contract), and it does not refer to a code of conduct.

Name of the service provider: DESEF SILVER sro
Headquarters of the service provider: Slovakia, Komárno, UI.gen. Klapku 3043/68

The service provider's contact information and regularly used electronic mail address for contact with users :shop@silvertactical.eu  , info@desefsilver.hu
Company registration number: 52465381
Tax number: SK2121041109
Bank account number: OTP: 11740030-24036090-00000000
IBAN / SWIFT: HU23 1174 0030 2403 6090 0000 0000 / OTPVHU HB
(In case of bank transfer, indicate the number of your account/fee requester for payment as an identifier (not in the announcement or comment section)
Name of the registering authority (company court): je zapiška v ORSR v Nitre, Oddiel: Sro, Vložka číslo:49468/N
License number: 49468/N
Telephone numbers: 0634-300-289, 0620- 770-3191, 0630-416-2827
Language of the contract: Hungarian
Details of the storage service provider: www.unas.hu
Supervisory Authority: Slovak Trade Authority (SKH) Nyitra District Inspectorate of SKH, Staničná 9, 94901 Nyitra Tel: 037/7720001 , Fax: 037/7720024

1.1. Questions not regulated in these Regulations, as well as the interpretation of these Regulations, are governed by Hungarian law, in particular Act V of 2013 on the Civil Code ("Civil Code") and on certain issues of electronic commercial services and services related to the information society CVIII of 2001 the relevant provisions of the law. The mandatory provisions of the relevant legislation apply to the parties without special stipulations.

1.2. Both legal and natural persons can buy on our websites, as long as they comply with the stated regulations.

2.1.) The user places orders for the seller's products and services in written form within the www.silvertactical.hu commercial system: by e-mail (including orders placed on the webshop), by post.

2.2.) The user must provide his or her first and last name, delivery and billing address, telephone number and e-mail address with each order; the natural and legal entrepreneur, the statistical number, tax ID and social tax number, the name, description, quantity of the product, the date of issue of the order (orders placed on the webshop automatically fulfill the listed conditions). These data are subject to the Personal Data Protection Act No. 428/2002. according to the law, they are only used within the framework of the business relationship between the seller and the user, and third parties cannot access them (except the person who ensures the delivery of the product).

2.3.) After the order is placed, it is recorded in the seller's system, at which moment a business relationship is established between the seller and the user. The seller will contact the seller within 24 hours (on working days) at the latest. He checks the order, the method of delivery and informs the possible time of delivery or the date of collection, the total amount and the method of payment. From then on, the order is binding for the user.

2.4.) The user is entitled to cancel the order after the mutual agreement of the parties, namely as early as possible so that the order is not delivered. Cancellation of the order can only be done in writing (by e-mail). The seller also only confirms the cancellation of the order to the user in writing (e-mail). The written form serves as confirmation of the cancellation for the user, and it also enables the processing of the order to be stopped.

2.5.) In case of normal processing of the order, the product will be packed in the appropriate box and sent to the customer's indicated delivery address. The proof of payment for the product (in this case, the invoice) will be sent electronically, in the form of an e-mail to the e-mail address indicated when placing the order. Therefore, it is extremely important to enter the correct e-mail address and to pay enough attention to ensure that your mailbox is not full. In this case, it is possible that the invoice will not be sent to your e-mail address. In that case, please contact the seller immediately, or empty your mailbox. The invoice sent in electronic form is in accordance with the Accounting Act No. 431/2002 dated June 18, 2002. According to § 33 of the Act "Transmission of accounting data", a valid invoice. The invoice comes in PDF format protected against editing according to § 33 "Transmission of accounting data", but it can also be printed in high quality.

2.6.) Buyer - user - has the right to contact the seller with a correction request by e-mail to shop@silvertactical.eu, if he was not satisfied with the method of evaluation and handling of his complaint, or if the seller violated his rights. If the seller responds negatively to the given request, or does not provide an answer within 30 days from the date of sending, the user has the right to submit a proposal for an alternative treatment of the matter in question (hereinafter referred to as ÜAK) of the Civil Code No. 391/2015. according to the law, ÜAK participating bodies and legal entities in accordance with Tt. 391/2015 no. according to § 3 of the Act. Tt. 391/2015, which uses the proposal. can be submitted according to § 12 of the Act.

2.7.) The user can also submit his complaint using the electronic interface for alternative handling of the case, which is also available online at http://ec.europa.eu/consumers

2.8.) The alternative handling of the case can only be used by the user - a natural person, who does not act within the framework of his entrepreneurial activity, occupation or profession during the conclusion and performance of the user contract. The alternative management of cases only applies to the management of cases existing between the user and the seller, which originate from the user contract or are related to the user contract. The alternative handling of cases is only valid for long-term contracts. The alternative handling of cases does not apply to cases whose value does not exceed EUR 20. The subject of the case may reclaim the fee for the alternative handling of the case from the user, up to a maximum amount of EUR 5 plus VAT.

3.1. The delivery time of each product type is different. The time of delivery or receipt of the product is always communicated to the user when the order is checked.

3.2. The time of delivery and receipt of the product is usually 3-5 working days from the date of order verification.

3.3. In special cases, if certain products are out of stock and they are neither available for sale nor for the supplier, the delivery time may be extended. In this case, the seller will contact you by e-mail and inform you about the situation.

4.1. All of the prices indicated for the products are included in the contract. The current and valid prices are always listed on the webshop. The prices are final, i.e. including VAT, or with all other taxes and duties that the customer is obliged to pay for the product, but the delivery fee is not included, which amount is the so-called displayed in the basket and their size depends on the customer's choice.
 

4.2. The user can make the payment in cash, cash on delivery, transfer/deposit to the seller's account or payment by bank card.

OTP SimplePay bank card payment process

When shopping, you can pay for your order on the SimplePay interface. Payment is made directly on the site operated by OTP Bank, which operates in accordance with the rules and security regulations of international card companies, and not on the website of the online store. The online store is not in possession of the data, number, or expiration date of the card or the underlying account in any form, and cannot gain insight into it.

There are two ways to pay online

SimplePay online payment solutions

The Simple payment process is the same as that offered by banks' similar services: during online payment, you can select the SimplePay option and then enter your bank card details to pay the purchase price of the product. Keeping in mind the user's cardholder security, SimplePay constantly monitors transactions, thus guaranteeing the security of the online payment process.

What are the steps of the transaction?

• By clicking the "Submit order" button, you will be transferred to the SimplePay payment page, where the transaction will start by entering your bank card details.
• After entering the card data, please check the correctness of the data.
• The processing of the transaction starts in the bank's processing systems.
• You will also be notified by e-mail about the result of the payment, and you will be redirected to our site.

You will need the following bank card details:

• Card number (The 13-19-digit number printed or embossed on the front of the card.)
• Expiry date (The number in mm/yy format, embossed or printed on the front of the card.)
• Validation code (The last three digits {CVV2 or CVC2} of the number line on the signature panel on the back of the card. If your card does not have such a code, it is located on the payment side, leave the corresponding field blank!)

Simplepay mobile app

The Simple mobile app can be downloaded for free on smartphones. During mobile shopping, you can pay for services in the application with MasterCard, Maestro, VISA and AMEX cards issued by any bank. The bank card can be saved for quick purchases later.

How can you use it?

For users who do not yet have a Simple account, you can register as follows:

• Enter the details of the bank card you want to pay with.
• Check the "I'm registering..." box.
• Create your Simple account with a Facebook or Google account or by entering an email address.
• To register and pay, you need to set a Simple password, with which you will be able to access your Simple account in the future.
• Confirm your Simple account registration in the email sent to the specified email address. If you register with a Facebook or Google account, you will receive a confirmation email to the e-mail address associated with your Facebook or Google profile.

4.3. When receiving the product, the user pays the price of the product + the delivery fee and any cash on delivery fee.

4.4. The user chooses the method of delivery within the webshop order or through other communication. The user can choose the method of delivery, namely:
a) own delivery
b) with a courier service
The user will be informed of the amount of delivery when checking the order, and the seller may suggest a cheaper form of delivery.

5.1. The user is obliged to receive the goods at the given time at the address specified in the order.

5.2. When receiving the product, the user must check the integrity and completeness of the package. If the package is visibly damaged or damaged, the user must immediately contact the seller and the courier service without accepting the package and fill out the package damage form. Complaints reported at a later date indicate the quantity or damage detected on the product will be rejected.

5.3. The user's right of ownership over the products only comes into effect upon payment of the full purchase price and the sums specified in the additional long-term contract to the seller's account. Prior to the period of transfer of ownership rights from the seller to the user, the user bears all the duties of the custodian of the object and is obliged to keep the products and services safe at his own expense and mark them so that they can be identified as the seller's products under all circumstances.

5.4. The seller is entitled to demand the fulfillment of the obligations, especially the payment of the purchase price of the products and services, regardless of the fact that the ownership of the products and services does not yet belong to the user.

5.5. The risk of damage to the products passes to the user upon receipt of the products by the user or his authorized representative.

6.1. The user is entitled to cancel the order after mutual agreement between the parties, namely as early as possible so that the order is not delivered. Cancellation of the order is only possible in writing (e-mail). The seller also only confirms the cancellation of the order to the user in writing (e-mail).

6.2. Pursuant to the law (Tt. 102/2014 - Act on the protection of the user in the case of long-term sales), the user has the right to withdraw from the contract without giving any reason within 14 working days from the receipt of the product. The termination of the contract is done in writing, it must contain the data necessary to identify the product, the user and the seller, and it must be delivered to the seller's headquarters within the stated deadline, together with the product, at the user's expense and responsibility. The product must be undamaged, unused, in the original packaging and all documents related to the product (user manual, warranty card, etc.) obtained during the purchase must be submitted together with the product. The user agrees and acknowledges that the written form in this case means the document on the termination of the purchase contract, signed by the user. It is not possible to return the product by cash on delivery. Products returned in this way will not be accepted and returned.

6.3. Subject to compliance with the stated conditions, the seller takes back the product and within 14 days from the termination of the contract, reimburses the user the purchase price of the product or service or the advance payment that the user paid for the product or service in a predetermined manner.

6.4. The customer may not terminate the fixed-term contract in the following cases:

1. 
   a) if it is a contract that includes the provision of a certain service, if the performance of the service began with the user's consent before the expiration of the deadline for terminating the contract
   b) if it is a contract the subject of which is the sale of certain products or services, the price of which depends on money market movements depends on which the seller cannot influence
   c) if it is a contract, the subject of which is the sale of a product made according to the user's special request or a product intended exclusively for a certain user, or of a product that cannot be returned due to its characteristics
   
   

6.5. The seller reserves the right to cancel the order or a certain part of it (terminate the contract) if:
a) the product is not produced or its production has been suspended
b) the prices of the supplier of the product have changed
c) the indicated price of the product was incorrect

7.1. The specific warranty and service conditions are indicated on the warranty certificates of the individual products, which the user receives when purchasing the product.

7.2. In general, unless otherwise stated in the warranty letter, the performance period of user contracts is specified for at least 24 months, or it is determined by the upper limit of the product's warranty period. A user is a person who, during the conclusion and performance of the user contract, does not act within the scope of his own business or other entrepreneurial activities. You can only advertise a product that was purchased and paid for at the seller. In the event of a complaint, the user must return the product clean, undamaged, in the original packaging (as far as the nature of the product allows - built-in product) including user manuals, warranty letters, invoices or other documents confirming payment to the seller of the product.

7.3. The warranty expires in the event that the product malfunctions mechanically, or by operating the product under unfavorable conditions, improperly assembling it, due to the user's failure to comply with the appropriate standards, or by the person who carried out the assembly or if the error was caused by an unauthorized person. Defects caused by natural disasters or improper handling are also not covered by the warranty.

7.4. In the event of a complaint, it is recommended to inform the seller that you have noticed a defect in the product and the circumstances of the defect. Based on this information, the user receives further instructions regarding the further handling of the complaint. Instructions regarding the seller's responsibility for damage to products and services, buyer's rights:

7.5. If it is a defect that can be repaired, the buyer is entitled to free, early and appropriate repair of the defect. The seller is obliged to remove the defect without undue delay.

7.6. Instead of eliminating the defect, the buyer can request the replacement of the product or, if the defect concerns only a part of the product, the replacement of the given part, if this does not result in excessive costs on the part of the seller in view of the price of the product or the extent of the defect.

7.7. In any case, the seller can replace the product instead of repairing it, if this does not cause any problems for the buyer.

7.8. If it is a defect that cannot be repaired and that prevents the product from being used as intended, the buyer is entitled to exchange the product or terminate the contract. The seller has similar rights if there are defects that can be repaired, but the buyer cannot use the product properly due to the reappearance of the defects after repair or due to several defects.

7.9. If there are other irreparable defects, the buyer is entitled to the appropriate discount from the price of the product.

8.1. You can access our data protection regulations by opening the following link: www.silvertactical.eu

9.1. If any legal dispute between Desef Silver s.r.o. and the Buyer is not settled during negotiations with Silver Tactical, the Buyer may initiate court proceedings, and if the Buyer is a consumer, the following legal enforcement options are open to you in the event of a consumer dispute:

- Filing a complaint with the consumer protection authority,
- Initiating the conciliation board procedure

In Slovakia:

Slovak Trade Authority (SKH)

District inspectorate of SKH Nyitra, Staničná 9, 94901 Nyitra

Phone: 037/7720001, Fax: 037/7720024

In Hungary:

Conciliation Board (KEM County Conciliation Board) operating alongside the KEM County and Tatabánya County Chamber of Commerce and Industry
(KEM County Conciliation Board)
2800 Tatabánya, Fő Tér 36.
Customer service hours: Monday to Thursday: 8:00 a.m. – 4:00 p.m. Friday: 8:00 a.m. – 1:00 p.m.
Telephone /Fax: (+36-34) 513-010
E-mail address: bekeltetes@kemkik.hu

In the application of the Conciliation Board rules, a consumer is also a non-governmental organization, church, condominium, housing cooperative, micro, small and medium-sized enterprise according to a separate law , who buys, orders, receives, uses, makes use of goods, or is the recipient of commercial communications and offers related to the goods.

Desef Silver s.r.o. has an obligation to cooperate in the conciliation board proceedings, within the framework of which it is obliged to declare in writing the legitimacy of the consumer's claim and the circumstances of the case, as well as the decision of the board, within eight days from the date of delivery of the notice sent by the chairman of the acting council of the Conciliation Board. regarding its acceptance, you must indicate the facts supporting your claims and their evidence in your statement, as well as attach the necessary documents (copies of them) whose contents you refer to as evidence.
With the exception of the application of Regulation 524/2013/EU of the European Parliament and of the Council of May 21, 2013 on the online settlement of consumer disputes and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC, Tchibo is authorized to establish a settlement at the hearing is obliged to ensure the participation of a person. If Desef Silver s.r.o.'s seat or location is not registered in the county of the chamber operating the territorially competent conciliation body, Desef Silver s.r.o.'s obligation to cooperate extends to offering the possibility of concluding a written settlement in accordance with the consumer's needs.

In addition to the above, Desef Silver. s.r.o. informs the Buyers that the European Parliament and Council established the so-called online dispute resolution platform. The purpose of this platform is to facilitate the independent, impartial, transparent, effective, fast and fair online settlement of legal disputes between consumers and traders, outside of court proceedings.

In order to make the existence of the online dispute resolution platform known to a wide range of consumers, traders established in the Union and involved in online sales or service contracts must place an electronic link to the platform on their website.
The online dispute resolution platform acts as a one-stop shop for consumers and traders who wish to settle their legal disputes under the scope of the above-mentioned EU regulation outside of court proceedings. The online dispute resolution platform is an interactive website that is available electronically and free of charge in all official languages ​​of the Union's institutions, including Hungarian.

The electronic link for the online dispute resolution platform  is http://ec.europa.eu/odr

10.1. The Service Provider and the User try to settle their disputes amicably. The user and the service provider stipulate the jurisdiction of the Tatabánya Court for any legal disputes that cannot be settled within 30 (thirty) calendar days by agreement within the scope of this contract.

11.1. Desef Silver s.r.o. is entitled to unilaterally modify these General Terms and Conditions at any time. The amended provisions apply to orders placed after entry into force.

Desef Silver s.r.o. reserves the right to make any changes or corrections to the Web Store at any time, without prior warning, and to move the Web Store under a different domain name.

The date of entry into force of these General Terms and Conditions: April 2020